Refund Policy
Last updated: September 20, 2026
1. Overview
All payments for AI generation credit packs are processed securely through our payment provider. This policy outlines how refunds are handled for credit pack purchases.
2. Credit Pack Refunds
- Within 7 Days: Full refund available within 7 days of purchase if credits have not been used
- After 7 Days: No refunds for credit pack purchases after 7 days
- Unused Credits: Refunds require that credits remain unused
- Technical Issues: If technical issues prevented you from using purchased credits, please contact us
3. How to Request a Refund
To request a refund, contact our support team at support@smartform.com with:
- Your account email address
- The date of purchase
- Reason for the refund request
We aim to respond to all refund requests within 48 hours.
4. Processing Time
Approved refunds are processed within 5-10 business days and returned to the original payment method used for the purchase.
5. Partial Refunds
In some cases, partial refunds may be issued:
- Technical issues that prevented partial service usage may qualify for partial refunds
- Refund amounts will be calculated based on unused credits
6. Chargebacks
If you dispute a charge through your bank or credit card company:
- Your account may be suspended pending investigation
- You may be required to provide documentation
- Repeated chargebacks may result in account termination
7. Exceptions
Refunds may be denied if:
- The request is made after the 7-day refund period
- Credits have been partially or fully used
- There is evidence of abuse of the refund policy
- The account violates our Terms of Service
8. Changes to This Policy
We reserve the right to modify this refund policy. Refunds will be handled according to the policy in effect at the time of purchase.